Recently, I met Lisa in Albury in transit on our way to QLD for our family holiday in July. Lisa had been inspired after reading Elk Accessories’ website where director Marnie Goding had blogged about her special Heatherly bedhead. I so enjoyed helping Lisa come up with her design, we just needed to deliver her order within a tight timeframe which I promised we’d meet. Everything was ready to leave our warehouse on the set date to meet this deadline but our courier did not arrive, so David, our super upholsterer, made a late (after 6.00 p.m.) dash across the city to the depot to ensure Lisa’s bedhead was on the truck for delivery as promised for the following day. I have always wanted every client to believe they are the only client that matters and David certainly demonstrated his committment to that philosophy with this result. I am very proud of my team and the committment we have to meeting our clients’ expectations.