FAQ

General

Are Heatherly Designed pieces covered by a warranty?

A five year structural warranty applies to workmanship only from date of purchase.  This excludes damage caused by accident, misuse or neglect and does not extend to leather and fabric or normal wear and tear.
If you discover a structural imperfection with your bedhead please contact Heatherly Design.

For a 5 year Heatherly warranty to apply on all queen and king gas lift beds, the four support legs must be fitted as per the heatherly design instructions or  where the gas struts in a gas lift bed have been damaged by lowering the bed with something jammed under the central support legs, forcing the bed down and bending the gas strut.  This will forfeit a Heatherly structural warranty.

Please note that many fabrics have natural imperfections as part of their overall appearance and do not constitute a fault.  All fabrics will fade if directly exposed to sunlight, so avoid direct sunlight as this is not covered under warranty.

Do you offer an interior designer discount?

Heatherly Design offer a trade allowance  to registered interior design businesses who specify Heatherly products to their clients.  The allowance is offered to cover the time a designer spends in managing all details  including design concept, fabric selections and measurements on behalf of their client.  Please refer to our contact us page should you wish to complete an application online.

Do Heatherly Design offer layby?

Yes, layby is available upon request.  We work with our clients on an individual basis in tailoring a payment plan to suit their needs.  Just contact our design studio and chat with us on what will best work for you.  We tailor payment plans to longer lead-times which allows for renovations and/or moving home scenarios.

Do you have a showroom where we can view your designs?

Yes, we have a showroom in Melbourne located at 1443 Malvern Road, Glen Iris which is open by appointment.  Here you can meet with one of our interior designer’s and talk through designs and fabric options.  Simply book an appointment here online. We look forward to welcoming you.

Fabrics

What if I like the texture of a particular fabric but can’t find the colour I like in your range?

There are additional colours available in each design offered.  Simply contact Heatherly Design to discuss your specific requirements. You can order a fabric sample online here.

Can I supply my own fabric?

Yes of course you are welcome to supply your own fabric.  If you need help as to where to source a particular fabric, we can recommend fabric houses for you to visit and are only too happy to order on your behalf. Contact us to confirm fabric allowance and to discuss your specific requirements.

Can I order a cutting of my preferred fabric to see it in my room?

Yes, most certainly. You are welcome to order up to 5 different cuttings for a cost $10, which is refundable at time of purchase.  You can order a fabric sample online here.

How do I maintain the fabric on my upholstered bedhead?

Our range of fabrics is carefully chosen based on durability and longevity.  All Heatherly Design bedheads will stand up to reasonable wear. You may clean on a low suction setting of a vacuum cleaner with the appropriate attachment.  If you require professional cleaning, you should use only cleaners that specialise in upholstery.  Heatherly Design does not recommend using spot cleaners.  All bedheads come with fabric cleaning guidelines.

Payment & Delivery

How do I set my new bed or bedhead up?

All Heatherly Design bedheads and beds come with easy-to-follow instructions.

  • To install a bedhead, it is a simple case of screwing the legs into the pre-drilled holes, one just needs a Phillips head screwdriver or drill!   Too easy!
  • Our fully upholstered beds are locked together with an Allan key.  The slats are screwed into pre-drilled holes.
  • Much easier than any IKEA flat pack I can assure you!
What is the process when it comes to delivery?

For interstate and regional orders, your order is packaged carefully and delivered to your door.  We work with our freight forwarder in meeting your expectations on the timing of your delivery.
A fully upholstered bed arrives in three separate boxes for easy maneuvering in your home.

All Sydney and Melbourne orders are delivered and installed by the Heatherly Design team on a Monday into Sydney or Thursday into Melbourne during a nominated 3-hour time frame.

How long will it take once I place an order?

Our standard lead time is 4–6 weeks for customised pieces pending receipt of a deposit.  

Delivery for our readymade collection of beds varies anywhere between 1-3 weeks pending location for delivery.

What are the charges for freighting to my door?

Delivery/freight charges vary depending on location and the items being delivered. Delivery to capital cities is calculated at the checkout on our website. All other delivery areas, including regional, will be calculated manually by our team and liaise with you directly after the online order has been placed.

We provide a quote in person/ via video call if you purchase via a showroom. If you have any questions regarding delivery, please get in touch with us. 

Where do you ship to?

Your custom made Heatherly Designed pieces are delivered direct to your home anywhere in Australia. At this stage we do not ship outside of Australia. 

What is the payment process?

Once you confirm your order, a design specification is forwarded to you for approval.  Your order is only confirmed once a 50% deposit is received.  This allows us to allocate production space to your order and order your fabric.

Payment options available include direct deposit, BPAY, Visa and Mastercard (1.2% surcharge applies) and AMEX (1.75% surcharge applies).

Design Details

How far does the mattress sit into your upholstered bed frame?

We drop the mattress into the upholstered frame by 30mm.  However, if your mattress is deeper than standard, we can drop the mattress further into the frame to ensure the side profile is better proportioned.  These are all details we can discuss further with you prior to construction.

What is the allowance around the mattress with your upholstered bed frame for when changing sheets?

We allow 30mm either side of the mattress for easy access for changing sheets. 

Do you offer a bed base with storage?

Yes we do.  Our gas lift bed option is available to fit to any of our bedhead designs.  The beauty of the gas lift option is it gives you access to the total space in under the mattress and is easily accessible.  For further details, refer to our gas lift bed page.

What are the differences in your deep buttoned designs? (Kensington, Albertine and Soho Bedheads)

We are often asked for clarification on the design variation with our deep buttoned designs…

The Kensington is the traditional Chesterfield look with all over buttoning.  Visible above the mattress are 5 rows of buttoning with the fabric hand pleated into each button.  We do encourage a finished height for this bedhead of 1550mm so the maximum rows of buttoning can be seen above the mattress.

The Albertine has the same pleated detail as the Kensington but there are only 3 rows of buttoning which creates a diamond pattern above the mattress.  The vertical lines either side of the button detail have been channel quilted offering a more defined line into the buttoning. Hand pleating is an alternative for the vertical detailing should you like the pleating through the buttoning and wish to continue above and below.

The Soho has three rows of buttoning like the Albertine but is more stream lined with sewn seams into each button. It is a little more understated without the hand pleating as with the other deep buttoned designs.

What is the depth of a Heatherly Designed Bedhead?

The standard depth of our upholstered bedhead designs is 60- 70mm. The Albertine, Kensington, Soho, Mayfair and Waldorf are approximately 100mm deep due to the nature of the deep buttoning in these designs.

As each design is custom made, we can tailor this depth to suit certain requirements. In situations where there is minimal space at the end of the bed, we can reduce the depth if required.  Alternatively designs can be made deeper for a more contemporary look.

What widths do the bedheads come in?

Our standard width for all bedheads is below. They are made “oversized” to accommodate the additional width of a doona and/or blanket.   We are however happy to design a bedhead to your exact specification.  If you would rather a wider bedhead to encompass side tables or perhaps you need a narrower bedhead to allow for windows or light fittings either side of your bed, simply email us with your design brief.

  • Single: 1000mm wide
  • King single: 1140mm wide
  • Double: 1440mm wide
  • Queen: 1600mm wide
  • King: 1900mm wide
  • Super King: 2100mm wide
What heights do the bedheads come in?

Our standard width for all bedheads is below. They are made “oversized” to accommodate the additional width of a doona and/or blanket.   We are however happy to design a bedhead to your exact specification.  If you would rather a wider bedhead to encompass side tables or perhaps you need a narrower bedhead to allow for windows or light fittings either side of your bed, simply email us with your design brief.

  • Single: 1000mm wide
  • King single: 1140mm wide
  • Double: 1440mm wide
  • Queen: 1600mm wide
  • King: 1900mm wide
  • Super King: 2100mm wide
How do the L shaped metal legs work?

The L shaped metal legs are recessed into the frame of the bedhead which allows for a skirting board depth of 20mm ensuring that the bedhead sits flush on the wall.  This design ensures that when the bedhead is placed between the bed and the wall, it will rest securely against the wall with no need to fix to the wall or bed base. At the base of each leg are two rubber stops which secure the design to the floor and ensure it doesn’t slip on floorboards. This support is included in the price. In the situation where skirting boards are deeper than 25mm, we can design the leg to taper the measurements you provide. All we need is the height and depth of your skirting boards for us to design the legs to fit accordingly.

Holes are pre-drilled for where the screws fix the legs to the back of the bedhead. Installation is very straight forward with screws provided.  All you require is a Phillips head screw driver or drill.

What sort of bed is it suitable for?
  • Freestanding bedheads are designed for use with ensembles and most slat beds.
  • Ensemble beds comprise a mattress placed on top of a matching bed base.
  • A slat bed is one where a mattress rests on a timber slat base.
What is a freestanding bedhead?

A freestanding bedhead is one that stands alone and does not need to be mounted to the wall or mattress.  The L shaped designed legs which sit in behind the mattress hold the weight of the bedhead and rest it securely against the wall.

There is an option to attach wall mounting brackets to the back of a bedhead but from our experience, the legs are by far the simplest option for installation.

What if I am concerned access to our bedroom maybe an issue with delivering my Heatherly bed?

This detail is critical. With our Lincoln and Oslo wider bedheads, we can make these designs in two pieces, which then can be fitted together in the bedroom BUT we need to know this prior to production. 

Tight corners on stairwells needs to be considered.  We ask for images of areas of concern to ascertain situation prior.