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Frequently Asked Questions


GENERAL

Are Heatherly Designed pieces covered by a warranty?

A five year structural warranty applies to workmanship only from date of purchase.  This excludes damage caused by accident, misuse or neglect and does not extend to leather and fabric or normal wear and tear.
If you discover a structural imperfection with your bedhead please contact Heatherly Design. Please note that many fabrics have natural imperfections as part of their overall appearance and do not constitute a fault.  All fabrics will fade if directly exposed to sunlight, so avoid direct sunlight as this is not covered under warranty.

Do you offer a trade discount to interior designers and decorators?

Upon verification of company details and that the designer/decorator has originally specified our product, Heatherly Design offers a 10% trade discount to interior designers and decorators.  There is no discount offered on our ready made collection.

Do Heatherly Design offer layby?

Yes, layby is available upon request.  We work with our clients on an individual basis in tailoring a payment plan to suit their needs.  Just contact our design studio and chat with us on what will best work for you.  We tailor payment plans to longer lead-times which allows for renovations and/or moving home scenarios.

Do you have a showroom where we can view your designs?

Yes, we have two showrooms, one is on site at our workshop in Knoxfield (30 minutes east of Melbourne CBD) and at 6 William Street, Paddington, NSW which are are open by appointment on Thursdays, Fridays and Saturdays. Here you can meet with one of our interior designer’s and talk through designs and fabric options.  Simply make an appointment prior by clicking here https://www.heatherlydesign.com.au/design-support/showroom-bookings/

FABRICS

What if I like the texture of a particular fabric but can’t find the colour I like in your range?

There are additional colours available in each design offered.  Simply contact Heatherly Design to discuss your specific requirements.

Can I supply my own fabric?

Yes of course you are welcome to supply your own fabric.  If you need help as to where to look for your preferred fabric, we can recommend fabric houses for you to visit and are only too happy to order on your behalf.
Contact us to confirm fabric allowance and to discuss your specific requirements.

Can I order a cutting of my preferred fabric to see it in my room?

Yes, most certainly. You are welcome to order up to 5 different cuttings for a cost $10, which is refundable at time of purchase. Payment is via PayPal or credit card. Simply phone 03 57722089 or contact us through the website and we will assist you with your selection.

How do I maintain the fabric on my upholstered bedhead?

Our range of fabrics is carefully chosen based on durability and longevity.  All Heatherly Design bedheads will stand up to reasonable wear. You may clean on a low suction setting of a vacuum cleaner with the appropriate attachment.  If you require professional cleaning, you should use only cleaners that specialise in upholstery.  Heatherly Design does not recommend using spot cleaners.  All bedheads come with fabric cleaning guidelines.

PAYMENT & DELIVERY

How do I set my bedhead or bed up?

All Heatherly Design bedheads and beds come with easy to follow instructions.
To install a bedhead, it is a simple case of screwing the legs into the pre-drilled holes – one just needs a Phillips head screw driver or drill!   Too easy!
Our fully upholstered beds are locked together with an Allan key.  The slats are screwed into predrilled holes in the frame.
Much easier than any IKEA flat pack I can assure you!

What is the process when it comes to delivery?

For interstate and regional orders, your order is packaged carefully and delivered to your door.  We work with our freight forwarder in meeting your expectations on the timing of your delivery.
A fully upholstered bed arrives in three separate boxes for easy manoeuvring in your home. All Sydney and Melbourne orders are delivered and installed by the Heatherly Design team on a Monday into Sydney or Wednesday into Melbourne during a nominated 3-hour timeframe.

How long will it take once I place an order?

Once your order is confirmed with a deposit, delivery is within a 5 – 7 weeks period.  We sometimes are able to prioritise orders for special circumstances – just speak with us if this relates to you.  Alternatively if lead time is critical and you require a bed NOW our ready made Rupert bed in Queen and King size can be delivered within the week.  Just head to our ready made page for further details.

What are the charges for freighting to my door?

All charges are included in our shopping cart for delivery into capital cities.  We will confirm the price into regional centres, with a local freight forwarder in your area and liaise with you directly on the relevant freight charge that will apply.

Do you freight Australia wide?

Yes, your custom made Heatherly Designed pieces are delivered direct to your home anywhere in Australia.

What is the payment process?

Upon confirmation of your design, a design specification is forwarded to you for approval.  Your order is confirmed with a 50% deposit.
Payment options are via direct deposit or alternatively Visa and Mastercard facilities are available via BPAY®.

DESIGN DETAILS

How far does the mattress sit into your upholstered bed frame?

We drop the mattress into the upholstered frame by 30mm.  However, if your mattress is deeper than standard, we can drop the mattress further into the frame to ensure the side profile is better proportioned.  These are all details we can discuss further with you prior to construction.

What is the allowance around the mattress with your upholstered bed frame for when changing sheets?

We allow 15mm either side of the mattress for easy access for changing sheets. 

Do your upholstered beds have the option for drawers?

As much as we would love to offer this detail, unfortunately we are unable at this stage.  If storage is critical to you, we suggest purchasing an ensemble mattress and base which has drawers already built in.  We can then design a valance in the same fabric as your bedhead which will give the visual impression of an upholstered bed base connected to the bedhead.  The images on our valance page will assist you with how this scenario works.

What are the differences in your deep buttoned designs – Kensington, Albertine and Soho Bedheads

We are often asked for clarification on the design variation with our deep buttoned designs…
The Kensington is the traditional Chesterfield look with all over buttoning.  Visible above the mattress are 5 rows of buttoning with the fabric hand pleated into each button.  We do encourage a finished height for this bedhead of 1550mm so the maximum rows of buttoning can be seen above the mattress.
The Albertine has the same pleated detail as the Kensington but there are only 3 rows of buttoning which creates a diamond pattern above the mattress.  The vertical lines either side of the button detail have been channel quilted offering a more defined line into the buttoning. Hand pleating is an alternative for the vertical detailing should you like the pleating through the buttoning and wish to continue above and below.
The Soho has three rows of buttoning like the Albertine but is more stream lined with sewn seams into each button. It is a little more understated without the hand pleating as with the other deep buttoned designs.

What is the depth of a Heatherly Designed Bedhead?

The standard depth of our upholstered bedhead designs is 70mm.
The Albertine, Kensington, Soho, Mayfair and Waldorf are approximately 100mm deep due to the nature of the deep buttoning in these designs.
As each design is custom made, we can tailor this depth to suit certain requirements.
In situations where there is minimal space at the end of the bed, we can reduce the depth if required.  Alternatively designs can be made deeper for a more contemporary look.

What widths do the bedheads come in?

Our standard width for all bedheads is below. They are made “oversized” to accommodate the additional width of a doona and/or blanket.   We are however happy to design a bedhead to your exact specification.  If you would rather a wider bedhead to encompass side tables or perhaps you need a narrower bedhead to allow for windows or light fittings either side of your bed, simply email us with your design brief.
Single: 1000mm wide
King single: 1140mm wide
Double: 1440mm wide
Queen: 1600mm wide
King: 1900mm wide
Super King: 2100mm wide

What heights do the bedheads come in?

The upholstered component of each bedhead is 1200mm high.  The extra height is achieved in the L-Shaped leg and any height is possible up to 1550mm  high, it is just a case of letting us know what you would prefer.  If you are unsure, then we have a “formula” in determining the best height for your chosen design based on your mattress height so can certainly guide you as to what we believe will work!

How do the L shaped metal legs work?

The L shaped metal legs are recessed into the frame of the bedhead which allows for a skirting board depth of 20mm ensuring that the bedhead sits flush on the wall.  This design ensures that when the bedhead is placed between the bed and the wall, it will rest securely against the wall with no need to fix to wall or bed base. At the base of each leg are two rubber stops which secure the design to the floor and ensure it doesn’t slip on floorboards. This support is included in the price. In the situation where skirting boards are deeper than 20mm, we can design the leg to taper the measurements you provide. All we need is the height and depth of skirting board and we then design the leg to fit accordingly.
Holes are pre-drilled for where the screws fix the legs to the back of the bedhead. Installation is very straight forward with screws provided.  All you require is a Phillips head screw driver or drill.

What sort of bed is it suitable for?

Freestanding bedheads are designed for use with ensembles and most slat beds.
Ensemble beds comprise a mattress placed on top of a matching bed base.
A slat bed is one where a mattress rests on a timber slat base.

What is a freestanding bedhead?

A freestanding bedhead is one that stands alone and does not need to be mounted to the wall or mattress.  The L shaped designed legs which sit in behind the mattress hold the weight of the bedhead and rest it securely against the wall.
There is an option to attach wall mounting brackets to the back of a bedhead but from our experience, the legs are by far the simplest option for installation.

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